PhotoPrism: Reporting Bugs

We kindly ask you not to report bugs via GitHub Issues unless you are certain to have found a fully reproducible and previously unreported issue that must be fixed directly in the app. Ask for technical support if you need help, it could be a local configuration problem, or a misunderstanding in how the software works.

1. What is not working as documented?

Be as specific as possible and explain which part of the software is not working as documented, e.g. "image not found" or "wrong thumbnail" would not be detailed enough.

Links to the related documentation on docs.photoprism.app:

Please never report known issues or missing features as bugs, and do not submit bug reports for the purpose of getting technical support or because you have not received a response in our public community forums. Thank you very much!

2. How can we reproduce it?

Steps to reproduce the behavior:

Go to '...'
Click on '....'
Scroll down to '....'
See error

When reporting an import, indexing, or performance issue, please include the number and type of pictures in your library, as well as any configuration options you have changed, such as for thumbnail quality.

3. What behavior do you expect?

Give us a clear and concise description of what you expect.

4. What could be the cause of your problem?

Always try to determine the cause of your problem using the checklists at https://docs.photoprism.app/getting-started/troubleshooting/ before submitting a bug report.

5. Can you provide us with example files for testing, error logs, or screenshots?

Please include sample files or screenshots that help to reproduce your problem. You can also email files or share a download link, see for details.

Visit https://docs.photoprism.app/getting-started/troubleshooting/browsers/ to learn how to diagnose frontend issues.

If it is an import, indexing or metadata issue, we require sample files and logs from you. Otherwise, we will not be able to process your report. If it is an import problem specifically, please always provide us with an archive of the files before you imported them so we can reproduce the behavior.

6. Which software versions do you use?

(a) PhotoPrism Architecture & Build Number: AMD64, ARM64, ARMv7,...

(b) Database Type & Version: MariaDB, MySQL, SQLite,...

(d) Browser Types & Versions: Firefox, Chrome, Safari on iPhone,...

(e) Ad Blockers, Browser Plugins, and/or Firewall Software?

You can find the version/build number of the app in Settings by scrolling to the bottom. Note that MySQL 8 support has been discontinued, see system requirements at https://docs.photoprism.app/getting-started/#system-requirements.

Always provide database and operating system details if it is a backend, import, or indexing issue. Should it be a frontend issue, at a minimum we require you to provide web browser and operating system details. When reporting a performance problem, we ask that you provide us with complete information about your environment, as there may be more than one cause.

7. On what kind of device is PhotoPrism installed?

This is especially important if you are reporting a performance, import, or indexing issue. You can skip this if you're reporting a problem you found in our public demo, or if it's a completely unrelated issue, such as incorrect page layout.

(a) Device / Processor Type: Raspberry Pi 4, Intel Core i7-3770, AMD Ryzen 7 3800X,...

(b) Physical Memory & Swap Space in GB

(d) Anything else that might be helpful to know?

Always provide device, memory, and storage details if you have a backend, performance, import, or indexing issue.

8. Do you use a Reverse Proxy, Firewall, VPN, or CDN?

If yes, please specify type and version. You can skip this if you are reporting a completely unrelated issue.

Always provide this information when you have a reliability, performance, or frontend problem, such as failed uploads, connection errors, broken thumbnails, or video playback issues.

Using NGINX? Please also provide the configuration and/or consider asking the NGINX community for advice as we do not specialize in supporting their product. Docs can be found at https://docs.photoprism.app/getting-started/proxies/nginx/.